We would like to inform you about the personal data collected about you by Instafuel LLC (‘Instafuel’), a company within the Shell group of companies (‘Shell’), for which purposes and your rights in this respect.
These Privacy Notices may be supplemented by additional statements.
Please do not hesitate to contact us if you have any questions or concerns related to the processing of your personal data – contact details are provided in the relevant Privacy Notice below.
For Business Customers, Suppliers and Business Partners, click here.
For SRCO Employee, Contractor and Dependents’ Personal information, click here.
For SRCO Recruitment, click here.
This notice sets out what personal information we collect, for what purposes and your rights in this respect.
This Privacy Notice provides information regarding the personal information which is processed by Shell Retail Convenience Operations LLC, d/b/a Shell TapUp and d/b/a Instafuel (‘SRCO’) within the Shell group of companies (‘Shell’) in relation to (i) individuals who work for, or on behalf of, or who are shareholders, partners, managers or members of our business customers (‘Business Customers’), (ii) suppliers or vendors (‘Suppliers’), (iii) business counterparts, as well as investors and shareholders (‘Business Counterparts’).
For individuals who require access to a Shell site on behalf of a Business Customer, Supplier or Business Counterpart you will be asked to provide additional information to enable you to be identified for health, safety and security purposes and to manage the relationship between Shell and the relevant Business Customer, Supplier or Business Counterpart. For further information please refer to the Privacy Notice - SRCO Employee, Contractor and Dependents’ at https://www.instafuel.com/privacy.html
For individuals who apply to work for SRCO, or who attend a recruitment event or undertake an assessment please refer to the Privacy Notice - SRCO Recruitment at https://www.instafuel.com/privacy.html.
Bespoke notices and supplementary privacy statements may contain further information about how SRCO is processing your personal information. In those instances, such privacy notices will be communicated to you separately.
This Privacy Notice explains what personal information is processed about you, why we are processing your personal information and for which purposes, how long we hold your personal information for, how to access and update your personal information, as well as the options you have regarding your personal information and where to go for further information.
SRCO does not knowingly sell or share your personal information for cross-context behavioral advertising and/or targeted advertising purposes.
Special Notice - if you are under 13 years old. Processing children’s personal information
We do not intentionally collect personal information of individuals under 13 years old. If you are under 13 years old (or a different age to reflect local legal requirement as communicated on the relevant website in your location), please do not send us your personal information, for example, your name, address and email address. If you wish to contact SRCO in a way which requires you to submit your personal information (such as for education or innovation events), please get your parent or guardian to do so on your behalf.
We process personal information in the following categories:
In addition, in order to comply with legal and regulatory obligations, to protect SRCO’s assets and employees/contractors and specifically to ensure that SRCO can comply with trade control, anti-money laundering and/or bribery and corruption laws and other regulatory requirements, we carry out screening (pre-contract and on a periodic basis post-contract) on owners, shareholders and directors of our Business Cutomers, Suppliers and Business Counterparts. This screening takes place against publicly available or government issued sanctions lists and media sources.
The screening does not involve profiling or automated decision making in relation to the counter-parties or potential counter-parties.
Shell Retail Convenience Operations LLC, a Delaware corporation having offices at 150 N. Dairy Ashford, Houston, Texas, 77079, USA, and/or one or more of the companies within the Shell group of companies, either solely or jointly with its affiliates with the Shell group of companies.
We process personal information covered by this Privacy Notice for the following purposes:
or for a secondary purpose where it is closely related, such as:
You may receive offers on behalf of the relevant Business Customer, Supplier or Business Counterpart. On all occasions you will be given the opportunity to use the unsubscribe functionality through the different digital channels we use to interact with you.
The personal information covered by this Privacy Notice is only processed:
In those cases where processing is based on consent, and subject to applicable local law which provides otherwise, you have the right to withdraw your consent at any time. This will not affect the validity of the processing prior to the withdrawal of consent.
We have implemented technology and policies with the objective of protecting your privacy from unauthorized access and improper use. In particular, we may use encryption for some of our services, we apply authentication and verification process for access to fuel-related services and we regularly test, assess and evaluate the effectiveness of our security measures.
The personal information covered by this Privacy Notice is exclusively processed for the purposes referred to above and will only be shared on a strict need to know basis with the following categories of recipients:
If you choose to interact with SRCO through social media on a SRCO administered social media page (‘SRCO Social Media Page’) such as Facebook, Instagram, Twitter or LinkedIn, your personal information (such as your name, your profile picture and the fact that you are interested in fuel services) will be visible to all visitors of your personal webpage depending on your privacy settings on the relevant social media platform, and will also be visible to SRCO. Should you desire to delete information that you share on these sites at any time, please follow the process set forward by the relevant social media. SRCO does not track your activity across the different social media sites that you use. Please contact SRCO if you wish to make a request that you are unable to action yourself and which relates to a SRCO Social Media Page - see the section below ‘Your rights in relation to your personal information’.
Additionally and to the extent SRCO is jointly responsible with a social media platform of a SRCO Social Media Page, SRCO will have access through the social media platform to aggregated data providing statistics and insights that help to understand the types of actions you take on SRCO Social Media Pages. For more information on how your personal information is processed on those social media platforms, including any targeted advertising that you may receive, please refer to your privacy settings accessible through your relevant social media platform’s account.
Where your personal information has been transferred to companies within the Shell group and/or to authorized third parties located outside of your country, we take organizational, contractual and legal measures to ensure that your personal information is exclusively processed for the purposes mentioned above and that adequate levels of protection have been implemented in order to safeguard your personal information. These measures include contractual obligations preventing service providers from selling your personal information.
Personal information gathered by SRCO for these processes either directly or indirectly are required in order to:
Failure to provide us with the information required will negatively affect our ability to communicate with you, ability to perform the agreed services, or our ability to enter into a contract with a counter-party or continue to contract with a counter-party.
With some exceptions which are explained in supplementary privacy statements, any personal information that is required for the purposes of conclusion and execution of agreements with Business Customers, Suppliers and Business Counterparts or for considering bids or tenders, will be held during the duration of the contractual relationship and up to 15 years after. For agreements which have a term of more than five years and for the purposes set out above, these agreements will be held for 35 years with effect from the commencement of the agreement.
In all other cases for the purposes set out above, including personal information gathered as part of any unsuccessful bids to SRCO or which relates to the screening against publicly available or government issued sanctions lists and media sources, such personal information is held for no longer than 15 years after it was first gathered.
In all cases, information may be held for (a) a longer period of time where there is a legal or regulatory reason to do so (in which case it will be deleted once no longer required for the legal or regulatory purpose) or (b) a shorter period where the individual objects to the processing of their personal information and there is no longer a legitimate business purpose to retain it.
We aim to keep our information as accurate as possible. Regardless of which State you are resident of you can request:
To make any of these requests, please contact privacy-office-SI@shell.com.
If you have any issues, queries or complaints regarding the processing of your personal information, please contact Privacy-Office-SI@shell.com.
You may also contact the Shell Group Chief Privacy Officer at Shell International B.V. The Hague, The Netherlands - Trade Register, No. 27155369 Correspondence: PO Box 162, 2501 AN, The Hague.
Without prejudice to any rights you may have in line with local law you have the right to lodge a complaint with the Dutch Data Protection Authority whose address is Prins Clauslaan 60, 2595 AJ The Hague, Netherlands. Please visit https://autoriteitpersoonsgegevens.nl/en for more information.
SRCO uses cookies and similar technologies that aim to collect and store information when you visit a SRCO website. This is to enable SRCO to identify your internet browser and collect data on your use of our website, which pages you visit, the duration of your visits and identify these when you return so that we improve your experience when visiting our website(s). You can control and manage your cookies preferences by adjusting your browser settings or using the SRCO cookies preference tool on SRCO websites - for more information, please refer to the Shell Cookie Policy at http://www.shell.us/cookie-policy.html.
This Privacy Notice may be changed over time. You are advised to regularly review this Privacy Notice for possible changes. This Privacy Notice was last updated in October 2023.
Every individual within the Shell group of companies (‘Shell’) is responsible for protecting personal information about each other as well as that of our customers, business partners and suppliers.
This Privacy Notice provides information about personal information processed by Shell Retail Convenience Operations LLC, d/b/a Shell TapUp and d/b/a Instafuel (‘SRCO’ or ’we’) in relation to individuals who are or were employees, interns or individual contractors as well as dependents of SRCO employees (‘SRCO Staff’).
For individuals who apply to work for SRCO, or who attend a recruitment event or undertake an assessment please refer to the Privacy Notice - SRCO Recruitment at https://www.instafuel.com/privacy.html.
As well as this Privacy Notice, bespoke privacy notices and supplementary privacy statements may contain further information about how we process your personal information in relation to specific HR processes (such as ADP, Concur, Cigna, and employee benefit programs). In those instances, such privacy notices may be communicated to you separately.
This Privacy Notice explains what personal information is processed about you, why we are processing your personal information and for which purposes, how long we hold your personal information for, how to access and update your personal information, as well as the options you have regarding your personal information and where to go for further information.
SRCO does not knowingly sell or share your personal information for cross-context behavioral advertising and/or for targeted advertising purposes.
We process personal information necessary to manage the employment relationship, to engage contractors and interns and to provide benefits to certain dependents of SRCO employees.
This includes personal home contact information, date of birth, marital status, payroll and bank account information, wage and benefit information including beneficiary information, emergency contacts, work performance information, information required to ensure you have the right to work in the country/ies you are engaged in, as well as any other information necessary for managing the employment relationship, for engaging contractors.
We also process some special categories of personal information (’sensitive personal information’) such as information relating to an individual’s health, their racial or ethnic origin.
We will only process such personal information where:
We process your personal information:
Please note that as a general principle, SRCO does not seek or rely on the consent of SRCO Staff for processing personal information. However, there may be limited circumstances when consent is required.
Personal information requested from SRCO Staff is the minimum required in order to fulfil legal and/or contractual requirements and to provide opportunities to take part in programs or to provide a benefit. Failure to provide us with the information requested may negatively affect your ability to remain in employment, internship or engagement as a contractor or from participating in a program or receiving a benefit.
In those cases where processing is based on consent, and subject to applicable local law which provides otherwise, you have the right to withdraw your consent at any time. This will not affect the validity of the processing prior to the withdrawal of consent. Withdrawal of consent may however impact your ability to remain employed or otherwise engaged or from participating in a program or receiving a benefit.
We process personal information covered by this Privacy Notice for the following purposes:
We may also process your personal information for a secondary purpose where it is closely related, such as:
All activities on SRCO IT equipment and/or when connected to the SRCO IT network may be monitored for legitimate business purposes.
All SRCO Staff receive an access badge which allows SRCO to record the date, time and access points made by individuals within SRCO premises and assets. The data from the access and security systems are used:
Most of our premises and assets are equipped with surveillance cameras (CCTV). Where surveillance cameras are used, they will be identified. Surveillance cameras are used for health, safety and security specifically the protection of SRCO assets, SRCO staff and visitors to SRCO premises. All images are routinely deleted unless there has been a health, safety or security incident, suspected or actual criminal activity, in which case they may be viewed by internal SRCO investigation teams and externally if legally required or permitted by law enforcement or other government authority.
In order to comply with legal and regulatory obligations, to protect SRCO’s assets and employees/contractors and specifically to ensure that SRCO can comply with trade control, anti-money laundering and/or bribery and corruption laws and other regulatory requirements, we carry out screening on all employees and contractors on a periodic basis. This screening takes place against publicly available or government issued sanctions lists.
Any personal information collected through the screening will not involve profiling or automated decision making regarding suitability for continued employment, internship or engagement as a contractor.
Shell Retail Convenience Operations LLC, a Delaware corporation having offices at 150 N. Dairy Ashford, Houston, Texas, 77079, USA,, is responsible for processing personal information on behalf of itself or the relevant employing or engaging company with SRCO.
In the case of individual contractors, the company that has contracted your services solely or jointly with its affiliates within the Shell group of companies and your external contracting/employing company/agency.
Your personal information is exclusively processed for the purposes referred to above and will only be shared on a strict need to know basis with:
Where your personal information has been transferred to companies within the Shell group and/or to authorized third parties located outside of your country, we take organizational, contractual and legal measures to ensure that your personal information is exclusively processed for the purposes mentioned above and that adequate levels of protection have been implemented in order to safeguard your personal information. These measures include contractual obligations preventing service providers from selling your personal information and Binding Corporate Rules for transfers among the Shell group. You can find a copy of Shell Binding Corporate Rules at https://www.shell.us/privacy.html.
We have implemented technology and policies with the objective of protecting your privacy from unauthorized access and improper use and will update these measures as new technology becomes available, as appropriate.
All information, including personal information, is managed in line with the Shell group standards for Information and Records Management and securely deleted thereafter.
In all cases information may be held for (a) a longer period of time where there is a legal or regulatory reason to do so (in which case it will be deleted once no longer required for the legal or regulatory purpose) or (b) a shorter period where you object to the processing of the personal information and there is no longer a legitimate business purpose to retain it.
We aim to keep our information about you as accurate as possible. Regardless of which State you are resident of, you can request:
For those individuals who have access to ADP Online you can access your personal information through: https://online.adp.com/
Alternatively, please contact your local HR advisor. If you are a contractor you should speak with your external contracting/employing company/agency. For former employees or dependents, please contact hrdept@shelltapup.com or privacy-office-SI@shell.com.
If you have any issues, queries or complaints regarding the processing of your personal information please contact your local HR contact.
You can also contact hrdept@shelltapup.com or Privacy-Office-SI@shell.com or Shell Group Chief Privacy Officer at Shell International B.V. The Hague, The Netherlands - Trade Register, No. 27155369 Correspondence: PO Box 162, 2501 AN, The Hague.
Without prejudice to any rights you may have in line with local law you have the right to lodge a complaint with the Dutch Data Protection Authority whose address is Prins Clauslaan 60, 2595 AJ The Hague, Netherlands. Please visit https://autoriteitpersoonsgegevens.nl/en for more information.
This Privacy Notice may be changed over time. You are advised to regularly review this Privacy Notice for possible changes. This Privacy Notice was last updated in October 2023.
This Privacy Policy provides information about personal data which are processed by Shell Retail Convenience Operations, d/b/a Shell Tapup and d/b/a Instafuel (‘SRCO ’ or ‘we’) which is part of the Shell group of companies (‘Shell’) in relation to individuals who apply to work for, or who attend a recruitment event or undertake an assessment with SRCO. This includes prospective employees, interns and contractors.
This Privacy Notice explains what personal information we process about you, why we are processing your personal information and for which purposes, how long we hold your personal information for, how to access and update your personal information, as well as the options you have regarding your personal information and where to go for further information.
For individuals who are successful in their application for employment, internship or engagement as a contractor, the Privacy Notice - SRCO Employee, Contractor and Dependents’ available at https://www.Instafuel.com/privacy.html will apply.
As well as this Privacy Notice, bespoke privacy notices and supplementary privacy statements may contain further information about how SRCO is processing your personal information. In those instances, such privacy notices will be communicated to you separately.
Notices are available from the SRCO websites.
Shell Retail Convenience Operations (SRCO) a Delaware corporation having offices at 150 N. Dairy Ashford, Houston, Texas, 77079, USA, is responsible for processing your personal information on behalf of itself or the relevant employing or engaging company within SRCO.
Special Notice - if you are under 13 years old and wish to apply for a Shell sponsored education or innovation event
We do not intentionally collect personal information of individuals under 13 years old. If you are under 13 years old please do not send us your personal information for example, your name, address and email address. If you wish to contact SRCO in a way which requires you to submit your personal information (such as for education or innovation events) please get your parent or guardian to do so on your behalf.
We process personal information relating to individuals who apply to work for, or who attend a recruitment event and/or undertake an assessment (‘Applicants’).
This includes personal contact information, date of birth, whether you have the legal right to work in the country in which you have applied, your application for employment, your qualifications and experience, results of interviews and assessments.
For the purposes of recruitment, personal information regarding health data may be processed only as strictly required and as permitted or required by local law for the purposes of making adjustments to the recruitment process, for assessing eligibility for positions and fitness to work and provision of facilities in the workplace to accommodate health problems.
In addition, we gather personal information where it is necessary for the purposes of complying with employment and social security laws including those specifically for the purposes of ensuring equal employment opportunities as required by US law, covering applicant and employee information such as gender, race/ethnicity, nationality, disability and veterans status;
We process your personal information for the following purposes:
We may also process your personal information for a secondary purpose where it is closely related, such as:
We carry out screening of all Applicants who we intend to make an offer of employment, engagement or internship (as the case may be) and prior to any offer being confirmed for the purposes of:
All applicants must answer questions which are necessary to ensure that individuals can lawfully enter into employment with a SRCO company if they are successful in their application. In addition, for graduate hires, we may utilize an online assessment tool which scores individuals on their suitability for employment, based on automated decision making to ensure objectivity. In those cases, you will be notified of this and you will have the opportunity to have such automated decisions reviewed by or on behalf of a member of the SRCO recruitment team. Save for graduate hires or as specifically notified to you in a bespoke privacy notice or a supplementary privacy statement during the recruitment process, no profiling or automated decision making will take place to determine suitability or eligibility for employment or engagement as a contractor.
We only process personal information of Applicants:
In those cases where processing is based on consent you have the right to withdraw your consent at any time. This will not affect the validity of the processing prior to the withdrawal of consent.
Your personal information is exclusively processed for the purposes referred to above and will only be shared on a strict need to know basis with:
If you choose to interact with SRCO through social media on a SRCO administered social media page (‘SRCO Social Media Page’) - such as Facebook, Instagram, Twitter or LinkedIn, your personal information (such as your name, your profile picture and the fact that you are interested in SRCO) will be visible to all visitors of your personal webpage depending on your privacy settings on the relevant social media platform, and will also be visible to SRCO. Should you desire to delete information that you share on these sites at any time, please follow the process set forward by the relevant social media platform. SRCO does not track your activity across the different social media sites that you use. Please contact SRCO HR at hrdept@shelltapup.com if you wish to make a request that you are unable to action yourself and which relates to a SRCO Social Media Page - see the section below ‘Your rights in relation to your personal information’.
Additionally and to the extent SRCO is jointly responsible with a social media platform of a SRCO Social Media Page, SRCO will have access through the social media platform to aggregated data providing statistics and insights that help to understand the types of actions you take on SRCO Social Media Pages. For more information on how your personal information are processed on those social media platforms, including any targeted advertising that you may receive, please refer to your privacy settings accessible through your relevant social media platform’s account.
Where your personal information has been transferred to companies within the Shell group and/or to authorized third parties located outside of the United States of America we take organizational, contractual and legal measures to ensure that your personal information is exclusively processed for the purposes mentioned above and that adequate levels of protection have been implemented in order to safeguard your personal information. These measures include contractual obligations preventing service providers from selling your personal information.
We have implemented technology and policies with the objective of protecting your privacy from unauthorised access and improper use and will update these measures as new technology becomes available, as appropriate.
We hold personal information of unsuccessful Applicants for three years after the recruitment process or assessment has completed.
Information may be held for a longer period of time where there is a legal or regulatory reason to do so (in which case it will be deleted once no longer required for the legal or regulatory purpose).
If you are successful in your application, the personal information gathered through the recruitment process will be retained in line with the Privacy Notice - SRCO Employees’, Dependants’ and Contractors’ Personal information, which is available at https://www.instafuel.com/privacy.html
Personal information requested and provided by Applicants is required in order to fulfil legal requirements and/or which is required for any potential employment (or in the case of a contractor your employer/service provider). Failure to provide us with the information requested which is limited to that required for these purposes may negatively affect your chances of being selected for any potential employment, engagement or internship.
We aim to keep our information about you as accurate as possible. Regardless of which State you are resident in you can request:
Please contact hrdept@shelltapup.com.
If you have any issues, queries or complaints regarding the processing of your personal information please contact hrdept@shelltapup.com.
You may also contact the Shell Group Chief Privacy Officer at Privacy-Office-SI@shell.com or Shell International B.V. The Hague, The Netherlands - Trade Register, No. 27155369 Correspondence: PO Box 162, 2501 AN, The Hague.
Without prejudice to any rights you may have in line with local law you have the right to lodge a complaint with the Dutch Data Protection Authority whose address is Prins Clauslaan 60, 2595 AJ The Hague, The Netherlands. Please visit https://autoriteitpersoonsgegevens.nl/en for more information.
SRCO uses cookies and similar technologies that aim to collect and store information when you visit a SRCO website. This is to enable SRCO to identify your internet browser and collect data on your use of our website, which pages you visit, the duration of your visits and identify these when you return so that we improve your experience when visiting our website(s). You can control and manage your cookies preferences by adjusting your browser settings or using the SRCO cookies preference tool on SRCO websites - for more information, please refer to the Shell Cookie Policy at https://www.shell.us/cookie-policy.html.
This Privacy Notice may be changed over time. You are advised to regularly review this Privacy Notice for possible changes. This Privacy Notice was last updated in October 2023.